Manage the service providers to provide technical support on the VM servers, mid-range servers such as AIX and Solaris servers, SAN storage and backup storage.
Provide technical support on cloud infrastructure in terms of OS, network, and database.
Participate in infrastructure projects to build new servers and install and configure middleware.
Responsible for maintaining equipment and servers in server rooms which are built in-house.
Submit and review request to service providers to ensure the scope of works and acceptance criteria are clearly stated and the quotes for service charge are aligning to the standards.
Work closely with the service providers to discuss the technical approach, review their deliverables and monitor their performance during the implementation of new services and BAU support such as upgrade or patching.
Review the performance reports, status reports, utilization reports, etc. for the servers and storage systems produced by the service providers and report to the Manager, IT Infrastructure and Services for any abnormal findings.
Maintain the inventory of server hardware and software, network equipment, IP addresses, operation manuals, printing forms and templates, accounts, system list, service list, etc.
Coordinate with the service providers to perform DR drill according to the DR plans annually and conduct review and improvements.
University graduate or equivalent professional qualification in Information Technology, Computer Science or relate discipline.
At least 5 years relevant working experience in IT infrastructure.
Holder of ITIL or relevant certification is preferred.
Solid experience in VMWare, SAN storage, Windows, and network design.
Good knowledge and skills in cloud technologies including AWS, IaaS, Amazon EKS, MongoDB.
Working experience in managing vendors on IT operations, change management, incident management, problem management, etc.
Working experience in infrastructure implementation, large-scale server relocation and system migration / upgrade.
Good command of written and spoken English.
Can work independently and a good team player.
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