Complaint Handling Procedure

Customer Supports

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Complaint Handling Procedure - Highlights for Customers’ Reference

Living up to our corporate mission of serving our customers with sincerity and delivery lifelong benefits, Tahoe Life is committed to delivering caring services that meets the different needs of customers, and striving to bring our customers an even better experience through continuous improvement. You are welcome to share with us your experience on our service through the following channels:

 

Customer Service Hotline:

(852) 3767 8777

By email

cs@tahoelife.com.hk

By Fax

(852) 2854 9806

Visit in person/ By post to our Customer Service Centre

Suites 1901-03, 19/F Cityplaza One, 1111 King’s Road, Taikoo Shing, Hong Kong

  

We would contact you as soon as we received your feedback, or, if necessary, refer it to our Complaint Team. A written acknowledgement would be sent to you within three working days once our Complaint Team had received the relevant information of your case. Generally, our Complaint Team would complete the investigation of your case and provide an official reply in writing within 30 days. When we need to take more time for investigation, an interim reply in writing will be arranged to provide you an update on the case status and reply deadline. 

If you are still not satisfied with the investigation result and our reply, you may contact the following organisations for further assistance. We would fully cooperate in response to their enquiries and requests related to your case.

Insurance Authority (accept complaints against insurer and licensed insurance intermediary(ies)) 

Website:

www.ia.org.hk

Mail:

19/F, 41 Heung Yip Road, Wong Chuk Hang, Hong Kong

Tel:

(852) 3899 9983

Fax:

(852) 3753 3812

Email:

complaints@ia.org.hk

  

 The Insurance Complaints Bureau (accept complaints related to claim or non-claim monetary dispute) 

Website:

www.icb.org.hk

Mail:

29/F, Sunshine Plaza, 353 Lockhart Road, Wanchai, Hong Kong

Tel.:

(852) 2520 2728

Fax:

(852) 2520 1967

Email:

icb.enquiry@icb.org.hk