Payment Methods

Customer Supports

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Notes about Payment Arrangement

To protect your interest, please avoid passing cash or transferring funds (e.g. via bank transfer, PPS, billing payment, etc) to your licensed insurance intermediary when making your payments. The following are important notes about payment arrangement for your reference: 

1. Only the premium or other policy fees paid by policyowner, assignee, insured or beneficiary will be accepted. Third party payment is not allowed unless the payor is a member of designated group of 3rd party (i.e. spouse / child / parent / sibling / grandparent and grandchild of the proposer / policyowner).

2. If the amount of the payment is equal to or above HKD50,000 (or in equivalent currency), the payment must be submitted together with a "Premium Payment Declaration Form" duly signed by the payor and the proposer / policyowner. The payor has to submit identity document and we reserve the right to obtain relationship proof between the payor and the proposer / policyowner.  

3. For payment of an individual policy arranged by a company local cheque / local cashier order / bank account transfer or telegraphic transfer payment / chats payment which remitted from a company account, the company must be owned by the proposer / policyowner / life insured / beneficiary or designated group of 3rd party. Together with the payment, policyowner should provide:

  1. a copy of Business Registration Certificate or Certificate of Incorporation;
  2. a copy of latest Annual Return.

4. If the company is not a sole proprietorship, policyowner should provide:

  1. Memorandum of Association and Articles of Association;
  2. resolution of the Board of Directors on payment;
  3. specimens of directors' signatures;
  4. transaction statement;
  5. stock certificate;
  6. directors' statement on the company's organisational structure to indicate the identities of ultimate shareholders together with shareholder's company name and registered address (if any shareholder is a legal entity);
  7. identity information of all shareholders having the right to exercise or controlling the exercise of 25% or more than 25% of the company's voting rights (including (a) name; (b) date of birth; (c) nationality; (d) type of identity document; (e) place of issuing identity document; and (f) identity document number);
  8. copies of all directors' identity documents;
  9. residences of all shareholders having the right to exercise or controlling the exercise of 25% or more than 25% of the company's voting rights. (Note: If the company is a foreign-registered company, all the said documents should be certified by a lawyer or a certified public accountant.)

5. For USD and CNY policies, the premium payment should be settled by cash or local cheque / local cashier order in HKD/USD and HKD/CNY respectively, subject to the exchange rate prevailing on the date of deposit announced by the Tahoe Life Insurance Company Limited (“Tahoe Life”). Details please refer to our company website www.tahoelife.com.hk/tl/en/customer_supports/exchange_rates. For HKD policy, the premium should be settled by cash or cheque in HKD only.

6. We reserve the right to request the policyowner / assignee to provide proof for source of fund / source of wealth.

Should you have any enquiries, please contact your licensed insurance intermediary or our Customer Service Hotline at (852) 3767 8777.

Payment Methods

Kindly arrange the payment to us directly using one of the methods listed below:

BY AUTOPAY

By completing and returning the “Direct Debit Authorisation Form”, the renewal premium and levy will be debited from your designated Hong Kong bank account. If you have any enquiries or would like to obtain the form, please visit any branch of Dah Sing Bank#, or contact your licensed insurance intermediary. You can download the form  from our company website at www.tahoelife.com.hk. Kindly check payment records from your bank statement or bankbook as no official receipt will be issued.

#Only applicable to the policies of Dah Sing Bank's customers. For other customers, please contact your licensed insurance intermediary or our Customer Service Hotline.

 

BY CHEQUE

The cheque should be crossed and made payable to “Tahoe Life Insurance Company Limited” and mailed with the premium notice to our office (Policy Administration Department, 15/F, Cityplaza One, 1111 King’s Road, Taikoo Shing, Hong Kong). Please write down the policy number and name of policyowner on the back page of the cheque. Post-dated cheque will not accepted.

 

DAH SING BANK, LIMITED “DSB”

You can make payments for premium, levy or other policy fees in person by cash^, local cheque* / local cashier order or bank account transfer at any DSB branch with the premium notice. (For branch locations, please call (852) 2828 8000 or visit DSB website at www.dahsing.com).

^Bank’s staff shall verify depositor’s identity document. Maximum cash payment is HKD120,000 (or in equivalent currency) per transaction.

*Only crossed cheque made payable to "Tahoe Life Insurance Company Limited" will be accepted.

 

The following payment methods are only applicable for the policy number with 10-digit numeric policy number and the policyowner holding a DSB account. There are not applicable to the policy number start with 888 or 988 and not applicable for paying irregular premium top up / lump sum. It takes at least three working days to process using this payment method.

 

DSB PHONE BANKING

You can make payments for premium, levy or other policy fees by calling the DSB Phone Banking Service at (852) 2828 8168 for registration. Please refer to the following instructions:

DSB Phone Banking user ID and personal identification number (PIN)

Tahoe Life’s merchant code “12”

key in 10-digit numeric policy number

payment amount

 

DSB ATM

By using your FlexiMoney Card of Dah Sing Bank, you can settle payments for premium, levy or other policy fees through Dah Sing Bank / “Jetco” ATM. Please refer to the following instructions:

personal identity number (PIN) of your ATM card

choose your bank account

choose “Transfer”

select “Account in other bank”

key in 10-digit numeric policy number

key in payment amount

collect customer advice

 

DSB “PAYEASY” SERVICE

You can make payments for premium , levy or other policy fees by using the “PayEasy Bill Payment” service of DSB e-Banking Service at DSB website www.dahsing.com. Please refer to the following instructions:

login Internet Banking

internet banking user ID and password

choose “PayEasy Bill Payment”

select “Add New Bill” (If you have already registered before, please go to “Pay Bill”)

Merchant Category

Insurance Or Pension Services

Merchant Name

Tahoe Life Insurance Company Limited

Bill Type

01-Premium

key in 10-digit numeric policy number

select “Pay Bill”

select debit account

set up payment schedule and payment amount

  

PLEASE PAY SMART “PPS”

You can make payments for premium, levy or other policy fees with PPS Terminal. There are not applicable for paying irregular premium top up / lump sum and not applicable for loan repayment. It takes at least two working days to process. (For enquiry please call PPS hotline (852) 2311 9876.) Please follow the below instructions:

call 18031 or visit PPS website at www.ppshk.com

enter PPS access code

merchant code “9123”

key in 10-digit numeric policy number

bill type “1 for Premium Payment”

payment amount

 

TELEGRAPH TRANSFER

You can make payments for premium through telegraph transfer from your designated bank account (it is applicable for the settlement of the renewal premium, levy and loan repayment only) by providing all necessary information, including:

remitter name and address

 

policy number and name of policyowner (please specify type of payment)

 

beneficiary name: “Tahoe Life Insurance Company Limited”

 

beneficiary address: 15/F, Cityplaza One, 1111 King’s Road, Taikoo Shing, Hong Kong

 

beneficiary bank name: “Dah Sing Bank, Limited”

 

bank account number and address:

Currency

Tahoe Life bank account number

Swift Code (Local transfer is not applicable)

HKD

5932100118

DSBAHKHH

Address: No.19 Des Voeux Road Central, Hong Kong

USD

 

7439000072

DSBAHKHH  

Intermediary bank name:

Bank of New York Mellon, New York

Intermediary bank account: 021000018

Intermediary bank Swift Code: IRVTUS3N       

Address: 35/F Everbright Centre, 108 Gloucester Road, Wan Chai, Hong Kong

CNY

7438200428

CNAP No.: 989584004009

Swift Code:DSBAHKHH

Address: G/F, 108 Gloucester Road, Wan Chai, Hong Kong

 

Remarks:

(1) All related bank charges are payable by policyowner. Both sides’ bank charges and other related fees will be deducted from the payment. For details, please refer to your remitter’s bank.

(2) After the telegraph transfer is done, a copy of the receipt should be sent to our company by fax (852) 2854 9806 or email to cs@tahoelife.com.hk.

 

FASTER PAYMENT SYSTEM (FPS)

You can make payments for renewal premium and levy by scanning the FPS QR code on premium notice by the scanner built-in in the FPS mobile application. As every FPS QR code is unique by linking up to individual policy number, please input amount in HKD for premium payment. Or you can input our FPS ID “9403130” for making payment to our company. Using this input method, please remember input policy number in the remarks. For details of exchange rate, please refer to our company website www.tahoelife.com.hk/tl/en/customer_supports/exchange_rates or contact our Customer Service Hotline. It takes at least three working days to process. Note: FPS transaction amount of each Internet Banking Account is subject to a daily limit.  The daily transaction limit may be different for different accounts or depending on their set up. There are not applicable for paying irregular premium top up / lump sum and not applicable for loan repayment.

 

JETCO ATM

By using any one Hong Kong JETCO ATM card, you can use the function “Bill Payment” to settle premium, levy or other policy fees at any one Hong Kong JETCO ATM. Please refer to the following instructions:

select “Bill Payment”

select “Merchant code”

9123

Input Bill Type

01 – Premium

Input Bill Number / Customer Number

10-digit numeric policy number

Input payment amount in HKD

 

Submit

 

     

 

BANK OF CHINA (HONG KONG) LIMITED “BOCHK”

HKD Account

01287520304722

USD Account

01287520304735

RMB Account

01287520304748

You can make payments for premium, levy or other policy fees in person at any BOCHK branch by cash*, bank account transfer or local cheque* / local cashier order*. Please write down the policy number and name of policyowner on the back page of the advice and return the advice and cheque copy (if any) to Tahoe Life.

*Only crossed cheque made payable to "Tahoe Life Insurance Company Limited" will be accepted.

Remarks:

(1) All related bank charges (if any) are payable by policyowner. Both sides’ bank charges (if any) and other related fees (if any) will be deducted from the payment. For details, please refer to your remitter’s bank.

(2) Our company reserve the right to obtain original advice.

  

The following payment methods are only applicable for the policy number with 10-digit numeric number and the policyowner holding a BOCHK account. There are not applicable for paying irregular premium top up / lump sum and loan repayment. It takes at least three working days to process.

 

BOCHK INTERNET BANKING

You can make payments for premium and levy to Tahoe Life account through BOCHK internet banking. The daily transaction limit may be different for different accounts depending on their set up. Please contact BOCHK for details. Please click here to download “BOCHK Bill Payment” user guide: 

login Internet Banking

 

Internet Banking user ID, password and verification code

select “Bill Payment”

select “Pay New Bill”

Merchant Category

Insurance Or Pension Service

Merchant Name

Tahoe Life Insurance Company Limited

Bill Type

Paid by bank account:

01-Premium(HKD)(A);

02-Premium(USD)(A);

03-Premium(CNY)(A)

Paid by credit card: 01-Premium (C)

Bill Number

10-digit numeric policy number

input Payment Amount and select withdrawal account

select Transfer Date

 

Submit

 

input Transaction Confirmation Code

Please input the above number of “Policy number” which are underlined in RED into the Mobile Token to generate a 6-digt Transaction Confirmation Code)

Confirm

 

Remarks: All related bank charges (if any) are payable by policyowner. Both sides’ bank charges (if any) and other related fees (if any) will be deducted from the payment. For details, please refer to your remitter’s bank.

 

BOCHK MOBILE APPLICATION

You can make payments for premium and levy to Tahoe Life account through BOCHK Mobile Application. 

login BOCHK Mobile Application

Internet Banking user ID, password and verification code

select “Bill Payment”

select “Pay New Bill”

Merchant Category

Insurance Or Pension Service

Merchant Name

Tahoe Life Insurance Company Limited

Bill Type

By bank account:

01-Premium(HKD);

02-Premium(USD);

03-Premium(CNY)

By credit card: 01-Premium

Bill Number

10-digit numeric policy number

input Payment Amount and select withdrawal account

select Transfer Date

 

press Agree and Continue

enter Internet Bank Password for authentication

     

Remarks: All related bank charges (if any) are payable by policyowner. Both sides’ bank charges (if any) and other related fees (if any) will be deducted from the payment. For details, please refer to your remitter’s bank.

 

The following BOCHK payment methods are not applicable for paying irregular premium top up / lump sum.

 

BOCHK “CHEQUE DEPOSIT MACHINE”

You can make payments for premium, levy or other policy fees by HKD, USD or CNY cheque through BOCHK cheque deposit machine.

Select “Start”

 

select Service

Bill Payment Service

Category

Insurance/ Pension

select Merchant (in Merchant list P.3)

Tahoe Life Insurance Company Limited

Bill Type

01-Premium(HKD); 02-Premium(USD); 03-Premium(CNY)

Payment Reference

10-digit numeric policy number

Amount 

Amount Payable

enter Telephone Number (Optional)

insert cheque(s)

collect the printed advice with cheque image after transaction is completed

Remarks:

  • Only crossed cheque made payable to "Tahoe Life Insurance Company Limited" will be accepted. Please write down the policy number, name of the policyowner and contact phone number on the back page of the cheque.
  • Each cheque can be used to pay for one policy only.
  • If the cheque payment cannot be processed, you may suffer loss because of overdue premium.
  • Policyowner should collect the advice and write down the policy number & name of policyowner on the back page of the advice. Together with the advice, the cheque copy should be returned to Tahoe Life.  
  • Our company reserve the right to obtain original advice.